Question 1

What is Soft Play?

Accepted Answer

Soft play is an indoor/outdoor play area. That we create at the comfort of your home or private event. Our equipment is made from soft material for toddlers to enjoy! Play Play Zone creates a safe and clean, soft play area for toddlers and kids up to 5 years old.

Question 2

Are there any rules for Forever Play rentals?

Accepted Answer

• Yes, we ask that you observe these rules:
 • No shoes. Socks are required.
 • No Food, snacks, candy in play area.
 • No paint, slime or sharp objects.
 • Parents are required to stay and watch toddlers.
 • All balls must stay in ball pit, all soft play is to stay in play area.
 • No kids over 5 yrs allowed.
 • You may have to pay an extra cleaning fee if rules are not followed*.

Question 3

How do I book?

Accepted Answer

Fill out the contact form. You will receive a follow up email so that we can build your soft play package and personally send you an invoice.

Question 4

What is your cancellation policy?

Accepted Answer

Deposits are non-refundable. You may reschedule your event and use your credit.

Question 5

What if it rains?

Accepted Answer

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. However, you may reschedule your rental if you’d like, Please note once we set up our play zone we do not relocate or move the set up elsewhere.
We highly recommend having a wet weather back up option so your event can go ahead rain or shine.

Question 6

Can you create any theme?

Accepted Answer

Yes! We can work with any theme or color combination, please let us know what you’re envisioning.

Question 7

What are the surface requirements for setup?

Accepted Answer

We require the following for setting up:
 • Flat ground is needed for setup.
 • We do not set up on dirt or gravel.

Question 8

Are the rentals always cleaned  & sanitized?

Accepted Answer

All our equipment, including every ball pit ball, floor mat, gate, bounce houses, blocks, is thoroughly sanitized and disinfected after each use. We use a non-toxic, fragrance-free, residue-free cleaner, which kills 99.9% of harmful bacteria, viruses, mold, fungus, and germs.

Question 9

When is the payment due?

Accepted Answer

The invoice must be paid in full 4 days prior to the event.

Question 10

How long are rentals for ?

Accepted Answer

Rentals are are for up to 4 hours , within our normal business hours 10am-8pm. *Additional hours require a fee

Question 11

Are there delivery fees?

Accepted Answer

If you reside in Nashville and within a 20 mile radius , there is no delivery fee. Outside of those areas , there will be a delivery fee based on distance.

FREQUENTLY ASKED QUESTIONS (FAQS)

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